Insights

Which problems persist because you solve them

What does your organisation learn when you always step in?

Which problems at work still exist because you keep solving them? I find that an uncomfortable question. Especially for people who are good at their jobs.

You see that a deadline will be missed, so you step in. A team member puts off a difficult conversation, so you have it yourself. A decision stalls and you make it. The client gets what they need, the tension eases and work moves on.

That may be exactly what the situation needs at that moment. But if it happens again next week, something else is going on. Taking too much responsibility at work can keep a problem going when you are trying to resolve it.

Portrait of a man standing with folded arms in a street

What others learn from your solution

Imagine a manager who substantially rewrites every team proposal before it goes to a client. Initially, it is because a team member is new. Later, it is because the process takes too long. Eventually, people submit their drafts saying: “You will be reviewing it anyway.”

The manager sees this as evidence that quality is falling short. Meanwhile, the team has learnt that the real quality check happens elsewhere. In practice, finishing a proposal means getting it far enough along to hand it to the manager.

A temporary solution can become the normal way of working. The organisation counts on you to pick things up. A colleague knows you will step in. A team member waits for your decision. And your own diary fills up.

Nobody has to choose this deliberately. It can develop because an approach works in the short term and is therefore used again and again.

What do you gain from stepping in?

When you keep taking over, attention quickly turns to the other person. Why do they not take responsibility? Why do you have to chase everything?

There is an uncomfortable question on your side too: what do you gain from being the person who solves it? You keep control of the outcome. You know the work will be done well. You are needed. And afterwards, at least you can say that you did everything you could.

Giving too much can feel easier than disappointing someone, setting a boundary or letting another person take an approach you would not have chosen. That does not make your commitment any less real. It does help explain why you keep stepping in, even when it is costing you.

Be clear about who owns what

Leaving responsibility where it belongs starts with a clear agreement. Who makes the decision? Who does the work? What standard is required? What needs discussion, and what can someone handle independently?

If those things are unclear, you may be asking someone to take ownership without giving them enough room or authority. Simply sending the issue back to them will not resolve that. As their manager, you have something to address: a decision to make, priorities to set or authority to give.

A team member who is still learning a task may need explanation and support. Agree how you will help and which part remains theirs. Preparing for a difficult conversation together is different from automatically having it on their behalf.

Give people room while remaining available

You do not have to hand everything back tomorrow. Choose one recurring situation in which you usually step in. Discuss in advance what you will do differently, so the other person understands the change.

For example: “You will finish this proposal and send it to the client yourself. Let us discuss the main decisions beforehand. If you then get stuck, tell me what you are weighing up and what support you need.”

Support remains available, while the work has a clear owner. You can also agree when intervention is necessary. Where the consequences are serious, or a responsibility explicitly sits with you, you cannot simply stand aside.

The difficult part often comes afterwards. Can you tolerate someone taking longer? Taking a different approach? Having to wait before you can see whether it is going well?

Examine one recurring pattern

Look back over the past week. Which problem did you solve yet again? Who originally owned the work or decision? What would become visible if you stopped quietly compensating for it?

Then discuss what would help things go differently next time. Someone may need to learn a skill. A decision may be missing. You may need to be clearer about what you expect, or stop insisting on having the final say.

In leadership coaching, we explore situations like these: what your role requires, what you take on and what you can leave with someone else. If the pattern runs through the entire management team, support for the management team can help you examine your working agreements together.

Which problems at work still exist because you keep solving them? You do not need an immediate answer. Start with one situation in which you feel the urge to take over again.